Welcome, the following are terms of use that govern this AMERICAN CONCERT site and mobile applications, included at www.americoncert.com, for purchase, use of the ticket, product or service offered, charging your credit or debit card, arranging delivery and Confirm the validity of your payment information for AMERICAN CONCERT.
NOTICE REGARDING CHANGES TO THE TERMS: We may make changes to the terms at any time. Once the change is made it will come into effect immediately, by continuing on our website after the update you would be accepting the changes.
ARBITRATION WAIVER AND CLASS ACTION WAIVER: You and we agree that any claim or dispute relating to the terms and use of the website, ticket sales and services by us will be resolved by binding individual arbitration rather than in court. By agreeing to these terms, you and we are each waiving participation in a class action or class-wide arbitration.
USER REGISTER: You can browse this website without registering for an account. You will only be required to register to use or purchase a ticket. The information when registering must be your first and last name, it cannot include another person’s personal information. Your username or personal name along with the password are personal and you will be responsible for their reliability. We are not responsible for the disclosure of your username and password, or for any criminal activity due to another person’s use of this information. If so, you can notify us immediately through [email protected], it is possible that due to this violation your account will be cancelled, and you will be able to create a new registration.
EXPULSION AND CANCELLATION: Customer agrees to comply with all applicable rules, policies, terms and conditions of AMERICAN CONCERT. We have the right to refuse admission or expel any person whose conduct management deems disorderly, uses vulgar or abusive language, or who does not comply with the Event Organizer’s Rules.
MAKE PURCHASES: You can review our purchase policies, which explain all the terms when purchasing your tickets or services provided on our website, including refunds or exchanges. At the time of purchasing on our site you would be authorizing AMERICAN CONCERT to debit your credit or debit card or other payment mechanism for the amount of the ticket, fee and taxes from the Federal Government, thus accepting that all the information provided is yours or of people who authorize such use.
If we are unable to verify or authenticate the information you provided during the registration, ordering, purchasing or any other process or if we are no longer able to verify or authorize your credit card or bank account information, your tickets may be cancelled, and We may prohibit you from using the website.
PURCHASE OF TICKETS: Your purchase is processed once you fill out the payment fields with your personal information and proceed to click the ORDER button, AMERICAN CONCERT will generate a PDF File, which will be sent by email or text message. SMS, with your purchase confirmation number, ticket number and seat.
If you do not receive the information and confirmation of your order, you can send us an email through [email protected] informing us of the inconvenience or error of any request, and through it, we will respond to you as soon as possible. Our responsibility is to guarantee you optimal service. Please note that requests sent by contact will be responded to in the order in which they arrive in our inbox.
You are solely responsible for ensuring that the information provided on your credit card is correct therefore, we will not be liable for any monetary loss if erroneous information is provided.
WAITING TIME FOR YOUR TICKETS: Once your payment request is processed, your ticket or tickets will be generated in our system and sent to your email within a period of no more than 24 hours. Otherwise, you can contact us by email at [email protected] (see point number 5).
DENIAL OF ADMISSION: We are not responsible for duplicate or counterfeit tickets purchased from people outside of our company. If you have purchased tickets through untrustworthy resellers, you will not be guaranteed entry to the event.
YOU ARE SUBJECT TO REVIEW: Under certain facility rules, certain white items cannot be brought into the facility, including but not limited to: firearms, weapons, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants, bags, packages and large containers.
LOST, STOLEN OR DAMAGED TICKETS: Remember to keep your entries in a safe place. We are not responsible for lost, misplaced, stolen or damaged tickets. Each person is responsible for their ticket since, after purchasing them, they will only be sent one (1) time by email. In the case of tickets purchased at our authorized ticket offices, the ticket will only be printed once.
RATE FOR SERVICES, CHARGES AND TAXES: Each ticket purchased on our website www.americancert.com has a service and order processing charge based on the percentages applied by our commercial partners, making it clear that we do not obtain any type of profit from these percentages, however, in some cases , the customer can go directly to our authorized ticket offices and purchase their ticket, thus reducing the cost of the service fee. We American Concert collect the tax authorized by the government entity as established by US Law, which will be applied to each of the tickets purchased on our website.
OPENING EVENTS OR PRESENCE OF SECONDARY ARTISTS: We are not responsible for secondary artists or opening acts as we are not always aware of the events or the duration of the performance of each invited secondary artist. Changes or cancellations of supporting artists for the event may vary without prior notice. If this happens we are not obliged to make any refund.
REFUND FOR EVENT CANCELLATION, POSTPONED OR RESCHEDULED: In the event that an event is cancelled: No action will be required on the part of the customer to obtain a refund, AMERICAN CONCERT in order to ensure the well-being of our customers will issue a refund based on the original payment used at the time of your purchase . In some cases you can choose whether you want to receive the funds or credit them towards another concert of the same value. If the ticket for the other event costs more, the client must pay the difference.
In the event that the event is postponed or rescheduled: your ticket will remain valid and no further action will be required. However, if you are unable to attend the event due to a new date, you may request a full refund or credit towards another event, in case the ticket for the other event costs more and the customer is required to pay the difference.
In the event that your event is cancelled, postponed or rescheduled, AMERICAN CONCERT will attempt to contact you and inform you of the status of your event.
ILLEGAL ACTIVITY: We prohibit the use of this Website for any illegal conduct. You agree to comply with all applicable local, state, federal and international laws, ordinances and regulations. Without limiting the foregoing, by using this Website, you agree not to use false personal information or use an invalid or unauthorized credit or debit card and you agree not to use or allow anyone to use the information provided through this Website for any purposes illegal or unauthorized.
PRICES AND OTHER ERRORS: If the amount you pay for a ticket is incorrect or if you order a ticket that should not have been put on sale, then we will be entitled to cancel that ticket (or the order for that ticket) and refund the amount paid. This will apply regardless of whether the error occurred due to human error or transactional malfunction of the Site or another system operated by AMERICAN CONCERT. We will not be responsible for travel or any other expenses you or anyone else incurs in connection with errors of this nature.
LIMITATION OF LIABILITY: Despite protecting bystanders, injuries can occur. Stay alert at all times before, during and after each event. You voluntarily assume all risks and dangers incident to the event for which the ticket is issued, whether occurring before, during or after the event, and waive any claim against us for personal injury or death, against management, facilities , the artists and other participants and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of you and any accompanying minor.
You assume all risks and dangers arising from or in any way related to the risk of contracting a communicable illness or disease, including, but not limited to, exposure to COVID-19 or any other bacteria, virus or other pathogen capable of causing an illness. communicable ailment or disease, whether the exposure occurs before, during or after the event, and regardless of how it was caused or contracted, and you hereby waive any and all claims and potential claims against AMERICAN CONCERT, in relation to said risks and dangers.
USER CONTENT: By submitting your information or operating on this website you certify that you are at least 18 years old, or that you have obtained the consent of your parent or legal guardian. You will be responsible for your user content and the consequences of posting it. You agree that we have the right to monitor the site, forums and user content surrounding your submission to operate the website properly, and you must comply with legal and government obligations. If you do not comply with these policies, you would be authorizing us to delete your account.
COPYRIGHT INFRINGEMENT CLAIM: Pursuant to the Digital Millennium Copyright Act of 1998 (DMCA), if you believe in good faith that any content on the Site infringes your copyright, you may send us a notice requesting that the content be removed. The notice must include: your name, address, telephone number, and email address a statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law, If you believe in good faith that a notice of copyright infringement has been wrongfully filed against you, you may send us a counter-notice. You can read more information about the DMCA at www.copyright.gov.
Notices and counter-notices should be sent to AMERICAN CONCERT WORLDWIDE LLC. by sending an email to [email protected]. There may be penalties for false claims under the DMCA. We suggest that you consult your legal counsel before filing a notice or counter-notice.
PARENTAL CONTROL: We cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide what materials are appropriate for children to view and purchase. There are parental control protections (such as hardware, software, or filtering services) available that can help you limit access to material that is harmful to minors.
MOBILE MESSAGING: Our services may include alerts, promotions and product offers. You may choose to receive mobile alerts by registering or participating in a Promotion. If you do so, you authorize us to use automated technology to send messages to the mobile phone number you provided when you registered. Your consent to receive mobile communications is never required in order to purchase something from us.
Message and data rates may apply, depending on the rate plan provided by your wireless service provider. We will not be responsible for any text message or other wireless charges incurred by you or a person who has access to your wireless device or telephone number.
We are not responsible for the accuracy of the information displayed in our mobile messages, for any erroneous or untimely delivery of any mobile message, or for your deletion or failure to store any mobile message from us.
DISCLAIMER OF WARRANTIES: We try to maintain a safe and secure site, but you use it at your own risk. We are not responsible for the actions, errors, interruptions, delays or imperfections of third parties, you release us from any claims and damages caused by said persons.
COMPENSATION: If any person brings a claim against us related to your use of the Site, the Content, your User Content, or violation of the Terms, you agree to indemnify, defend and hold us, the event organizers, our affiliated companies harmless. , suppliers, advertisers, sponsors and our employees from all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take the exclusive control and defense of any claim, and you will fully cooperate with us in asserting any available defenses.
DIVISIBILITY: We believe that the Terms do not contain any provision contrary to law. However, if any part of the Terms is determined to be illegal, invalid or unenforceable, you agree that it will be applied to the corrective extent to give effect to the intent of the Terms.
QUESTIONS: If you have any questions, comments or complaints about the Terms or the Site, please contact us at:
AMERICAN CONCERT WOLRDWIDE LLC
9100 Elan Cir, Orlando Florida, 32836.
Please note that this address is a postal contact address only and not the physical location of this website. If you have customer service questions, please call +1(689.254.6533) or contact us at [email protected].
Our privacy policies may change without prior notice. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Check our site for updates.
