Your security is important to us, which is why we have designed these policies to protect your personal information. We appreciate your trust in using our platform. Guaranteeing the following points:
1. INFORMATION COLLECTED: When purchasing a ticket on our platform, the banking information provided by you is purely for ticket commercial purposes.
We, AMERICAN CONCERT, may request personal information from you through the website, such as name, surname, email, address, telephone number, city, zip code, among others. Through your required personal information we can provide you with optimal and quality service, and at the same time, keep us informed about the event or events that are of interest to you.
Our system automatically collects information such as your country, state, IP address, device type, and browser. For more information you can see our cookie policies.
2. PURPOSE OF DATA COLLECTION: We collect your information to keep our website secure, for fraud prevention and marketing.
Your personal information will not be published or sent to any advertising medium, it will only be sent if it is requested by the federal government for fraud purposes or some type of investigation.
3. COLLECTION OF DATA BY PHONE: When you contact us by telephone at our customer service center, we may ask you for your name, surname, email, telephone number, or from which country or state you are calling us, this with the in order to provide you with support related to your query.
4. COLLECTION OF INFORMATION FROM MINORS: Any person who uses our website must be over 18 years of age. We are not responsible for the use of the page, purchase of tickets or information provided by minors under 18 years of age. of age without supervision. We are not obliged to refund money for tickets purchased by minors without supervision. If you suspect that your child or family member under 18 years of age used our platform without supervision or consent, you can contact us and the information provided will be deleted as soon as possible. The information of minors will always be requested under the supervision and consent of their parents and will only be used once, for the purposes of the event.
5. WHEN WE USE YOUR INFORMATION: When you purchase tickets, to process bank payments, as well as to send you via E-Mail purchase confirmations, event information, event reminders, suggestions for future events, among others.
6. MARKET RESEARCH: Market analysis is important to us, this helps us improve our products and services, which is why we may sometimes send you event satisfaction surveys.
We include an option to unsubscribe from these types of contacts in case you do not wish to receive them.
7. CUSTOMER RIGHTS: To purchase tickets you must access our website www.americoncert.com and generate a user on the platform, providing your personal information. If you choose not to generate your username, we will not be able to create digital tickets, nor will you be able to access your AMERICAN CONCERT account. Unless you request it and agree to our terms, as required by law, we will retain your personal information indefinitely. If you wish to delete or correct your information, you can write to us or contact us via email [email protected]. You may request at any time that we no longer use your personal information to provide you with our services.
8. CARING FOR YOUR PERSONAL INFORMATION: We take security measures seriously to protect your personal information; Our policy is to use appropriate administrative, technical and physical security measures to protect your information against theft, loss, use and access.
If you believe that an unauthorized account has been created using your name, please do not hesitate to contact us. We are not and are not responsible for any third party applications or registrations. Your personal information is only kept for the time necessary to provide you with all the service you need. We will securely delete your information when it is no longer necessary for these purposes, in accordance with our policies.
Despite ensuring your safety, it is impossible to guarantee absolute safety in all situations. If you have any questions about the privacy information, you can contact us at [email protected]. I never sent confidential or unsolicited information via email.
9. TRANSFER OF INFORMATION TO THE UNITED STATES: Our website operates in the United States, under privacy and data protection laws, if you are located outside the United States, please note that your information will be transferred and stored in the United States, that said, you accept and agree to the storage procedures.
YOU CAN ALSO CONTACT US:
AMERICAN CONCERT WOLRDWIDE LLC
9100 Elan Cir, Orlando Florida, 32836.
Please note that this address is a postal contact address only and not the physical location of this website. If you have customer service questions, please call +1(689.254.6533) or contact us at [email protected].
Our privacy policies may change without prior notice. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Check our site for updates.
